Terms of Service

Last updated: 2026

1. Introduction

Welcome to M-Duka OS. These Terms of Service govern your use of our platform, including our website, mobile applications, and services. By accessing or using M-Duka, you agree to be bound by these terms.

2. Definitions

Platform refers to the M-Duka OS marketplace and associated services.
Vendor refers to sellers who list products on the platform.
Buyer refers to users who purchase products through the platform.

3. Account Registration

To use certain features of the platform, you must register for an account. You agree to provide accurate and complete information and to keep this information up to date. You are responsible for maintaining the confidentiality of your account credentials.

4. Vendor Obligations

Vendors must provide accurate product descriptions, maintain adequate inventory, fulfill orders promptly, and comply with all applicable laws and regulations. M-Duka reserves the right to remove listings that violate our policies.

5. Payments

All payments are processed through our secure payment partners. Funds are held in escrow until the buyer confirms receipt of goods. Commission fees are deducted according to your subscription plan.

6. Limitation of Liability

M-Duka OS is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the platform.

7. Changes to Terms

We may update these terms from time to time. We will notify users of significant changes via email or platform notifications. Continued use of the platform constitutes acceptance of the revised terms.

8. Contact

For questions about these terms, please contact us at [email protected].