Help Center
Find answers to common questions about buying, selling, and using M-Duka.
Frequently Asked Questions
How do I place an order?
Browse products, add items to your cart, and proceed to checkout. You can pay with M-Pesa, Airtel Money, Tigo Pesa, or card.
How do I become a vendor?
Click "Sell" in the header and complete the vendor signup. You will need your business details and TIN number.
What payment methods are accepted?
We support M-Pesa, Airtel Money, Tigo Pesa, HaloPesa, and Visa/Mastercard payments.
How does escrow work?
When you pay, funds are held securely until you confirm delivery. This protects both buyers and vendors.
How do I track my order?
Go to your account page and click "Orders." Each order shows real-time status updates.
What if I receive a damaged product?
You can initiate a return within 7 days. Our dispute resolution team will help resolve the issue.
Is there a mobile app?
M-Duka is a Progressive Web App (PWA). Add it to your home screen from your browser for an app-like experience.
How do I contact support?
Email us at [email protected] or call +255 712 345 678. We respond within 24 hours.